Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or holidays.
During peak periods, processing time may be slightly extended.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Mexico & Latin America: 8–18 business days
- Other countries: 10–20 business days
Please note that delivery times are estimates and may vary due to customs or local logistics delays.
Shipping Cost
We currently offer free standard shipping worldwide on all orders.
No hidden fees or additional charges at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 2–5 business days to appear in the system.
You can track your order here:
https://www.track718.us/en
Customs & Duties
In some cases, your order may be subject to customs duties or import taxes depending on your country’s regulations. These fees are the responsibility of the customer.
Address Accuracy
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders delivered to incorrect addresses.
If you need to make changes, contact us within 12 hours of placing your order.
Lost or Delayed Orders
If your package is delayed or not delivered within the estimated timeframe, please contact our support team and we will assist you promptly.
Contact
Email: support@hionomen.com
We typically respond within 24–48 hours.